Are you searching for a way to resolve your organization’s computer support problems? syntecX can provide you with the computer support you need:
• The freedom to focus on your core business objectives.
• Give your employees and/or customers a professional computer support experience
Helpdesk
syntecX is a ISO 9001:2000 registered firm. We utilize approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.
We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.
